The content of this site is provided free of charge for information purposes only. Northern Hardware Supplies Ltd, endeavour to ensure that the information presented on the site is both true and accurate. However, Northern Hardware Supplies ltd, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.
In these conditions “the company” shall mean Northern Hardware Supplies Ltd and “you” shall mean the person, organisation, or company placing an order with the company.

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
Orders placed by you will not be binding on the company or deemed accepted unless & until written acknowledgement is issued by the company.
Any typographical, clerical error or omission in any sales literature, quotation, price list or literature issued by the company shall be subject to correction without any liability on the part of the company.
Except as otherwise stated in company literature the price shall exclude delivery and you will be liable to pay the company’s specified delivery charges.
The company shall reserve the right to change the delivery process and charges without notification.
Unless otherwise agreed in writing by the parties, payment shall be due and payable at the time the order is placed and accepted by the company.

Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by the company to deliver goods within the period specified by the company; however such dates will not constitute part of the contract.
The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.
If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.
Risk of damage to or loss of the goods shall pass to you upon delivery.

Product Guarantees
All of our products carry the relevant manufacturers mechanical guarantee, this varies in length but is usually a minimum of 12 months.
We pride ourselves on the service we offer and as such you will never be referred to the manufacturer to exercise your guarantee, we will arrange and deal with any problems for you.

Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has been placed , or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing. Cancellation will be subject to a 25% re-stocking charge.
In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.
The Northern Hardware Supplies Ltd return policy does not extend to products shipped outside of mainland UK.
This does not affect your statutory rights.

Northern Hardware Ltd has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Northern Hardware Supplies Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website. Northern Hardware Supplies Ltd reserves the right to change price and availability information without notice.
Northern Hardware Supplies Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
Northern Hardware Supplies Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Northern Hardware Supplies Ltd’s sole liability and the user´s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Northern Hardware Supplies Ltd of the defective product(s).
Northern Hardware Supplies Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

You agree to indemnify and hold Northern Hardware Supplies Ltd , and its employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Privacy Policy
By accessing or using the Northern Hardware Supplies Ltd website, you agree to the terms of the Northern Hardware Supplies Ltd, Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
Any personal information held regarding yourself will only be used to:
1. Take and fulfil customer orders.
2. Maintain an accurate order history for legal and taxation audit trail purposes.
3. Administer and enhance the site and service
4. Disclose name, address and contact information to third-parties for goods delivery purposes
You may request a copy of the information we hold about you at any time by contacting us and allowing 14 days for receipt of the information.
Northern Hardware Supplies does not disclose your personal information to any 3rd parties except for delivery purposes.
All information is collected and maintained in accordance with the Data Protection Act 1998. If you have any concerns at all please contact us
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Governing law and jurisdiction
This web site is controlled and operated by Northern Hardware Supplies Ltd from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By using this web site, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.
Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.